Have you been affected by Coronavirus? We're here to help Icon
Take a look at the support we can provide in our FAQs to help make things more manageable.

Get in touch

Get in touch

Our top customer FAQ

We've created this set of questions based on what our customers ask us most, to try and help you find the right answer.

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If you’ve been impacted during this difficult time, don’t worry - we’re here to help.

We have a number of different options we can offer that can help make things more manageable such as a temporary reduced payment plan.

If you’d like to discuss the solutions we can offer you whilst things get back on track, get in touch with us now.

During this time, we’re prioritising those who need urgent support with their next repayment, so please bear with us whilst we manage these queries first and get back to you as soon as possible.

There’s also lots of free and independent advice available to help you manage other areas of your finances. You can take advantage of this support by clicking the links below.

Money Advice Services’ Money Navigator Tool
FCA advice
Citizens Advice

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We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan.

At BetterBorrow we'll consider your personal situation, including your income and your financial commitments, before we make a lending decision.

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At BetterBorrow as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money within 30 minutes, but some bank accounts take longer. Either way the money will be in your account within two hours.

Our loans are 16.7% APR Representative.

We’re experiencing lots of contact right now from customers impacted by the Coronavirus so we’re prioritising those who need urgent support. Please bear with us and we’ll get back to you as soon as possible.

Can't find the answer you're looking for?

Get in touch with the team

Our UK based support team are available Monday to Friday, 8am to 6pm.

If you’re a customer of ours, please log in first so that we can discuss account specific information on live chat and email safely and securely.

Live chat

Please note, this isn’t a secure channel, so don't include any personal information in your message to us. Log in if you’d like to discuss your account on live chat.

General enquiries

If you'd prefer to email us, you can get in touch by using the online form below.

We'll always come back to you as quickly as possible.

Please note, this isn't a secure channel, so don't include any personal information in your message to us.

BetterBorrow is a trading name of Chetwood Financial Limited, company number 09964966. Chetwood Financial Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. We’re also registered with the Information Commissioner’s Office under registration ZA218401 and we’re a member of CIFAS, the UK’s leading fraud prevention service. Chetwood Financial Limited is registered in England and Wales and our offices are at Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT.

© BetterBorrow 2020. All rights reserved.