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Our top customer FAQ

We've created this set of questions based on what our customers ask us most, to try and help you find the right answer.

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To be eligible for a BetterBorrow loan you need to meet the following criteria:

  • Be at least 18 years old
  • Be a UK resident
  • Be employed, self-employed or retired with a pension
  • Have an income of at least £12,000 per year (before tax)
  • Have a credit history that we can see, and a good track record of repaying debt
  • Be able to afford the loan
  • Have a bank account registered in your name and to your current address

All our loans are subject to status and credit checks.

We don’t offer joint applications, guarantor loans or loans to businesses.

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We offer online personal loans from £1,000 to £12,000. We make responsible lending decisions because a loan needs to be good for you and us. We want to make sure you can afford to repay the loan.

At BetterBorrow we'll consider your personal situation, including your income and your financial commitments, before we make a lending decision.

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At BetterBorrow as soon as your loan documents are signed, we transfer your money to your bank account. Most customers will receive the money within 30 minutes, but some bank accounts take longer. Either way the money will be in your account within two hours.

Our loans are 18.0% APR Representative.

Can't find the answer you're looking for?

Get in touch with the team

Our UK based support team are available Monday to Friday, 8am to 6pm.

We're only able to discuss your account by email or phone.

Live chat

Please note this isn't a secure channel, so don't include any personal information in your message to us.

General enquiries

If you'd prefer to email us, you can get in touch by using the online form below.

We'll always come back to you as quickly as possible.

Please note, this isn't a secure channel, so don't include any personal information in your message to us.

BetterBorrow is a trading name of Chetwood Financial Limited, company number 09964966. Chetwood Financial Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, under registration number 740551. Authorisation can be checked on the Financial Services Register at www.fca.org.uk. We’re also registered with the Information Commissioner’s Office under registration ZA218401 and we’re a member of CIFAS, the UK’s leading fraud prevention service. Chetwood Financial Limited is registered in England and Wales and our offices are at Ellice Way, Wrexham Technology Park, Wrexham, LL13 7YT.

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